At Blue Zinc, we are constantly improving our software to ensure that TM3 remains the leading clinic and class management system. Designed to help you to streamline processes and enhance client engagement from acquisition to discharge. Our latest release will be available as of Monday 27th July 2020, which you will receive the next time you login. This document details all known issues fixed in the latest TM3 update.

If you have any problems, remember our support team are on hand to answer your queries. You can get in contact through our LiveChat Service.

Known Issues now resolved

TM3 Area


Auth Codes

Auth Codes were allowed to be used past expiry date/authorised sessions


Able to add working time where end time is before start time

Diary/Patient Record

Enable SMS not ticked on patient record, despite being ticked on patient creation from appointment in diary

Patient Record

Cant sell multi location pre-paid items to a patients record

Patient Record

Patient record still shows as attending a class even if they canceled their attendance

Patient Record

Appointments showing as duplicated in appointment list on patient record


Appointment Analysis Report not displaying group name


Stock Sales Report not showing Multi Location Stock items


'In Use' check box appears to be unticked, even for current users


Deleting scores didn't disappear until refresh


Patient name and DOB disappearing from case header - reappearing on refresh


Multi Select Lookup runs off the bottom of the case screen with no way to scroll down


When printing clinical notes, any 'Nested Lookups' were only printing the final value, rather than the whole path


Packages not available for patients in TM3 if 'Online' unticked on package settings


Appointment reminder email calendar attachments were occasionally showing as 1 hour out - This issue was causing significant problems for a number of clients, so we have removed this completely from the email reminders while we investigate further and resolve the issue more permanently.


Cannot change Group Invoice to Patient if the invoice contains a DNA charge

Invoice Templates

Practitioner Specific Provider Codes not available on Group Invoices

Business/Group Record

Adding default stock items to record wasn't showing stock price

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