Patients will receive the link to their video consultation in their appointment and class communications, so it's important to ensure you add the video link merge field to the relevant templates.

The video link will be prefixed with a line of text, by default this will read, 'The Video Link is', however you can change this text to something more appropriate.

Navigate to Settings>Communication and look for the option 'Video Link Text'

Change the text to whatever you wish the actual link to be prefixed with.

Custom Templates

There are a number of templates you may wish to add the video link merge field to, to ensure patients receive their video consultation or class;

  • Appointment Booking Confirmation Email

  • Appointment Booking Confirmation SMS

  • Appointment Reminder Email

  • Appointment Reminder SMS

  • Class Reminder Email

  • Class Reminder SMS

Simply place the 'Video Link' merge field from the ' Appointment' section on the right hand side into the body of your email or SMS template.

You do not need to add the video link to the 'Class Digest' as it will automatically be included.

The 'Video Link Text' will automatically be added.

If using the 'Other Provider' telehealth option, you may also need to include the 'Video Code' merge field to include the password for communications.

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