At Blue Zinc we have been working hard to ensure that TM3 remains the leading practice management system, helping you to run your clinic more efficiently than ever. Our latest release is now available which you will receive the next time you login. This document details all featured enhancements and known issues fixed in the April TM3 update.

If you have any problems, remember our support team are on hand to answer your queries. You can call our support team, email us get in contact through our LiveChat Service.

Feature Enhancements

Video Calls

TM3 now allows you to deliver appointments remotely via video consultations - please note that while this feature will be free to use at present it will become a chargeable feature in the future. There are a few steps to get this set up.

  • Ensure that the setting is enabled in your TM3 options. This is found in Settings>Configuration>Video Consultation

  • Add new or edit existing consultancy stock items to indicate that they are a video consultation (Note that this feature is currently only available for appointments, and not classes)

  • When booking the appointment in your TM3 Diary, choose one of the 'Video Appointment' consultancy stock items that you have previously setup. You will see there is a ticked box just beneath indicating that it is a video appointment. If you choose an item that is not a 'Video Appointment', you can tick this box to enable it as a video appointment

  • When viewing a 'Video Appointment' before it takes place, you will see that it says a 'link will appear 5 minutes before the appointment'. This is to prevent the session from starting too soon. 5 minutes before the appointment, this text will change to a link that reads 'Start Video Now'. Click on this link and a video window will appear on the screen

  • If you have automatic SMS reminders enabled, the patient will receive their reminder SMS as normal but it will also have a link in the SMS to the video link. If they haven't received the SMS then you can send them an SMS with the link and code after pressing 'Start Video Now'.

  • If you have Email template reminders you will need to set them up with the video link

  • When the patient connects via their link and code you will see them in the box on the screen, this box can easily be dragged around the screen and resized, and you can navigate to other TM3 pages (e.g. clinical notes) and the box will remain on the screen

Known Issues now resolved

TM3 Area



Cases requiring attention can only display 18


Group Notification Settings not saving


Canceling/DNAing an appointment does not update Authorisation count until diary is refreshed


Updating a Group name does not show in Diary until a manual refresh


Print out of diary loses the appointment colours


Issue with Column width and compressed View


Error when trying to access the `More` button within a Refund record


Issue adding a payment greater that 999 in value


Issue caused by being able to Lock a consultation before the Contents have loaded


Issue with using the Time Picker element


Unable to delete a Clinical Note

Documents and Templates

Email template has issues with () or [] within the Subject line

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