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Resetting Users Multi Factor Authentication

This Article will show you how to reset a users Multi Factor Authentication (MFA)

Written by John Allen

A user may need to reset their Multi Factor Authentication due to getting a new device or changing their MFA credentials. This can be actioned by a System Administrator on the system by navigating to Settings > Setup > Users, search for the user that needs their MFA reset and select the option to do so here -
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Once this has been requested the user will get an email advising them it will prompt them to reset next time they attempt to login

Upon login -
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Choose which ever option would be most suitable. A follow the steps on screen. To find out about setting this up please click here.

NOTE: If the SMS Authentication is selected there must be a valid mobile number against the users account. If this is missing a System administrator can add this.

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